Altair Technologies Ltd.

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Q&A Directory
Sales FAQ

	Where can I fax you a document?
	What is your GST number?
	Our company requires a W9 form completed before making a purchase
	What is your EIN or Federal Tax Identification number?
	Do you accept Purchase Orders?
	What type of payments do you accept?
	My company policy does not allow me to make credit card purchases over the Internet. What can I do?
	I was trying to make a purchase but my card got declined. I know that the card is good order. What is the problem?
	The amount on the invoice and the actual amount charged on the credit card are different. Why?
	I have made a purchase but I haven't received yet the product. How can I verify the status of my order?
	I need to speak with someone in person or send a fax. What are your phone and fax numbers?
	When I try to make a purchase I receive an error message: "transaction amount cannot be 0.00". What is the problem?

I have made a purchase but I haven't received yet the product. How can I verify the status of my order?

We are processing the orders weekdays, between 9:00 and 5:00 PM Eastern time zone (GST-5:00). The order-related information is sent via email from Altair Technologies Sales - make sure that your anti-spam is not filtering out our emails. The EventID.Net subscriptions are created automatically during the purchase so the email containing the login information should arrive few minutes after the purchase. If you did not receive the information that you expected within 24 hours, please send a copy of your receipt or the relevant information to sales@altairtech.ca. Please note that order for Adiscon products may take longer to process as the license keys are generated by Adiscon in Germany and the difference in time zone may affect the license processing times.